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Customer Reviews: Average Rating:  Rating :  - A Cautionary Tale
Service is a big problem.
I ordered this TV on 6-3-08 and was pleasantly surprised when it was delivered on 6-5-08 from TigerDirect. Unfortunately, there was no audio at all when it was hooked up. The merchant requires any warranty service be handled directly through Toshiba; fair enough. Several days elapsed when Toshiba tried to find a service to come repair it. I was advised of that shop's identity and phone number. I contacted them and was told that a part had to be ordered (although they never have personally seen the set I presume they may know their business). Since then, I have been told repeatedly, by the repair service and manufacturer, that the part is on backorder. The net result is that as of 8-14-08 I still have no audio (but have a very expensive paperweight) and no firm idea as to when or if this will be resolved.
Be careful! + See Full Customer Review |  |
